Capital Apparel Return Policy

  • Only authorized returns accompanied by a return authorization will be accepted.
  • Upon receipt by customer service, authorized returns in resellable condition will be issued a credit memo by customer service (less shipping charges).
  • No cash or check refunds will be issued.
  • Returns and exchanges will not be accepted for merchandise that has been altered for any reason, washed, worn or has been in the possession of purchaser or a third party for longer than 30 days.
  • Promotional, liquidation, discounted, or non-stocked merchandise are not returnable.
  • It is the customer’s responsibility to inspect all merchandise before use or further embellishment to ensure it is the correct merchandise and in good condition as ordered and within a timely manner.
  • Without exception, Capital Apparel will not assume responsibility after garments have been altered or returned in unsellable condition.

To request a return authorization, fill out the form below or contact Customer Service by calling (800) 748-6990 or emailing

Return Authorization Request Form